Uniqa Group

UNIQA Group is among top insurance companies in Central Europe, German-speaking countries, and in Italy, with its headquarters in Austria. UNIQA offers its products and services through different distribution channels – via its salaried employees, brokers and agents, banks and direct sales. UNIQA entered the Polish insurance market following the purchase of majority stake in POLONIA S.A. insurance company. UNIQA Group in Poland consists of UNIQA TU SA general insurer, UNIQA TU Lycia SA life insurance and TU FILAR SA, specializing in insurance for cooperative sector.

Challenges


UNIQA Group of insurance firms was looking for a reliable supplier of services for hardware and a partner to handle help desk for 46 locations of UNIQA offices in Poland . In addition to skills of service engineers and IT consultants, very short reaction time to occurring problems was vital for UNIQA.

Project

Technical support offered by S&T consisted of:
  • national service with 4-hour reaction time, according to proven management methodology and following strict regulations of Service Level Agreement,
  • 24-hours a day help desk that is open 7 days a week and 365 days a year,
  • team of service specialists dedicated to UNIQA Group who observe highest professional standards in management of services and network.



Understanding of the Client’s business, partner approach of S&T to establishing and expanding of service network have brought higher efficiency of end users and optimization of IT infrastructure costs (TCO – Total Cost of Ownership). Technical support and help desk assured the level of services that is agreed and suited to individual needs of the Client, allowing at the same time to constantly measure the Client’s satisfaction in order to improve quality of services.

Benefits


UNIQA Group and S&T Services Polska Sp. zo.o. signed a 3-year contract that granted high-quality services rendered in Poland and efficient helpdesk. The contract included also preparing an inventory of IT equipment in UNIQA Group and development of IT infrastructure future strategy.
Following the new arrangements, significant reduction of IT ownership costs has been accomplished at UNIQA Group in Poland , while all the Client’s requirements concerning handling IT services have been met at a competitive price.