Help desk

S&T has a twenty-four-hour help desk line for the entire Poland available at (022) 535 95 95.

Help desk is a phone-based consultation and request centre, ensuring technical support for hardware and software users. Help desk experts assist all the clients who call for help with IT, who want to know more about it, or want to improve the effectiveness of their work. Statistics show that approximately 80% of IT-related problems can be solved by phone.

S&T’s help desk is the first point of contact for client who reports a system or equipment failure. The help desk employees enter the service requests and constantly monitor how the repairs are being carried out. They also check the conformance with the Service Level Agreement and other important information, such as: whether the equipment is under warranty, the history of support requests etc.

S&T help desk experts can also provide information in English.

S&T help desk ensures:
  • a group of consultants who respond to end users’ questions concerning a previously agreed-upon scope of issues during the support request reception hours,
  • a dedicated help desk phone number,
  • each request is entered in the IMSLite database,
  • periodic help desk operational reports, including data concerning the quantity and subject matter of requests,
  • reports analysing end users' training needs,
  • optional: dedicated end user training,
  • re-directing support requests to a specified technical service.
Contact
S&T Services Polska Sp. z o.o.
21D, Postepu str.
02-676 Warsaw
Poland

Tel.: +48 22 535 95 00
Fax: +48 22 535 95 00

E-Mail